Return Policy

At Saraya Coffee Roasters, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Saraya Coffee experience, so we strive to make sure our return policies reflect that.

Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at café within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites. 

Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It's easy—just email us at café 

Why choose Saraya for your coffee needs? It's simple:

  • Exceptional Beans

Our freshly roasted coffee beans are sourced from the finest regions worldwide, ensuring a rich, flavourful experience with every cup.

  • Premium Equipment

From state-of-the-art espresso machines to precision grinders, our coffee-making tools are designed to deliver consistency and quality, helping you brew the perfect cup every time.

  • Unmatched Service

You're not just a customer; you're a valued partner. Our team is dedicated to providing personalized support and guidance to help you achieve your coffee goals.

  • Trusted Reputation

Join the ranks of top restaurants, cafes, and offices worldwide that trust Saraya for their coffee needs. Our reputation for excellence speaks for itself.

Contact us today for delicious coffee!